Appointment Policy
We do not take walk in appointments and ask that clients schedule appointments in advance whenever possible, as this helps us reduce wait times and keep scheduled visitors from being delayed. We understand illnesses and urgent cases come up and want to be sure we are there for you in your time of need. If you are having an emergency situation during our business hours, please call us right away, so we can ensure we are prepared and ready to help you and your pet. If it’s more convenient for you, you may be able to drop off your pet for their appointment and pick them up once the appointment is complete.
No Show/Cancellation Policy
We ask that you give 24 hour’s notice if you need to cancel or change your appointment. We understand that this is not always possible, but please keep in mind that appointments are limited and we want to give every pet the opportunity to receive care. If you are not able to keep your appointment, please call the office as soon as you are able so that another pet can be seen.
- If you miss an appointment without notice, it will count as a no-show.
- If you cancel or reschedule an appointment on the same day that it is scheduled, it will count as a no-show.
- If you no-show twice, you will be required to make a deposit in the amount of the full exam fee before scheduling any future appointments. If you no-show after making a deposit for an appointment, the deposit will be forfeited.
- If you no-show 3 times, you will no longer be considered a client and will be asked to seek care for your pet(s) elsewhere.
Please arrive 5-10 minutes prior to your appointment time. If you’re running late, please call us as soon as you know, so we can discuss it with the doctor. If you arrive 10 minutes late, the doctor reserves the right to ask you to reschedule. If you arrive 15 or more minutes late, your pet will not be seen, and it will count as a “no-show.”
Arrival/Waiting Room Policy
We ask that all pets remain leashed or kept in a carrier while in the waiting room and parking area. While your pet may be perfectly behaved, other pets and/or owners may have anxiety around other animals. We wish to create a comfortable and safe atmosphere for all human and animal visitors to our office, so please be courteous and abide by this policy.
Payment Methods
We require full payment for services at the time they’re rendered, including payments for treatments, examinations, prescription medication or food, and any other purchases made at our office.
We accept:
- Visa
- Mastercard
- Discover
- American Express
- Cash
- Personal Checks
- CareCredit®
Prescription Refills
If you’d like, we can set up a process for having your pet’s prescriptions shipped directly to your home through our convenient online store. You can also order prescriptions and pick them up at our location in-person. We ask you to please give us 24-hours advanced notice for refills.
Prescription Diets
Some pets require special food to improve their dietary balance or meet specific dietary needs. If you are in need of a prescription diet for your pet, you may order directly through our hospital, or visit our online store to have it shipped to your home.
Electronic Scribe
Some of our doctors utilize an electronic scribe to assist in record keeping. This ensures they get to spend more time with you and your pets, and less time on the computer. Recording of medical information may be in progress in our exam rooms when clinic staff are present.